CLASS CANCELLATIONS: Due to the economics of holding a class, if a class does not have at least 6 families, unfortunately we'll have to cancel it and do our best to move the families to other classes that may work in their schedules. We will make every effort to find a class that works for each family, but if we cannot, we will offer a full refund. We will make every effort to make those decisions at least one week prior to the start of the class but occasionally confirmations are done the weekend before classes begin so we can do our best to get you into your preferred class.
For unexpected class cancellations (teacher illness etc) either a sub will be provided to teach your class that day, an extra make-up class will be offered to you or a make-up class will be added to the end of the semester on your regular day/time. Our main priority is to make sure families get all 10 classes in each semester.
CLASS HOLIDAYS: We do not hold classes on major holidays. If you are unsure click on your class time on the schedule page to see what holidays are observed on your class day.
For school holidays where we do hold classes, we welcome school aged children to come to class with you! School holidays are a great time to have younger children show off their music class to their older siblings and we love the opportunity to include your whole family.
DEMO POLICY: We offer a free week of demo classes preceding each semester. Because we like to be generous, fair and flexible on all of our other policies - we do not offer free samples after classes begin except under special circumstances.
REFUND POLICY: We realize that not everyone can make it to our free demos during demo week so we offer 'no obligation' enrollment. No obligation enrollment means that you can enroll, pay online, come to class on the first day and if the class is not a good fit for your family for whatever reason you can simply contact us to cancel/drop within 24 hours to drop the class.
If you contact us within 24 hours of your 1st class, you will be refunded the full tuition minus the $15 new family fee (this $15 new family reg fee is the only portion that will be non-refundable).
*Important Note about Materials* If you come to 1st class and accept your materials on the 1st day and take the materials home - please be aware that you will not be able to return these materials once they leave the classroom and you will incur a $50 fee even if you decide to drop. It's important to NOT take the materials home on the first day if you plan on dropping/requesting a refund.
If you don't contact us to drop or cancel within 24 hours of your 1st class - we assume you are delighted and will continue.
If you have passed the 24 hour mark but are within 14 days of the start of the semester and you need to drop/request a refund due to other unforeseen circumstances - we may be able to offer up to 50% refund depending on the circumstances.
No refunds are available after day 14 of the semester.
MAKEUP POLICY: Up to 2 classes can be made-up each semester using the make-up scheduler. Please refrain from dropping in on a class, we are not able to accommodate drop-ins, thank you. If you need more than 2 make-ups - contact Amber directly to get those scheduled.
CAMERAS/PHONES: We respect every family's right to privacy and ask that cameras and phones be turned off during class. It is imperative that parents and care-givers stay engaged in the activities in class. We know everyone loves to snap a pic here and there - and we love the social media posts - but please only photograph your own child and do so either before or after class only. Phones have become an increasing distraction/disruption to bonding efforts in our parent/child classes as technology becomes more amazing and easy but please - while in class - be present and free from distractions.
FOOD/SNACKS/DRINKS: All food and beverages are prohibited in all of our studios. Water bottles, baby bottles and nursing only please.
BEHAVIORS: At tuneBugz! we all agree to keep everyone safe. Unsafe behaviors include running, playing tag, climbing, hitting, biting etc. Our teachers address unsafe behaviors both with the child and their parent or care-giver. Occasionally teachers may also ask the whole class to help each other by offering gentle reminders and modeling. Teachers will be active in class through gentle modeling and reminders when unsafe behaviors occur. These behaviors while age appropriate will need to be addressed so that everyone in class feels safe and so that accidents remain an uncommon occurence. It is important for us to form a community of support around unsafe behaviors and address them immediately. For more information about our respectful classroom approach - see http://www.janetlansbury.com/2010/04/no-bad-kids-toddler-discipline-without-shame-9-guidelines/